Refund Policy

If you change your mind within seven days of paying your one-time build fee, ask and we will refund it in full. No reason needed, no form to fill in. Email hello@vidcardpro.com from the address you paid with, and we will take it from there.

Once the seven days have passed, the build fee is not refundable, because the work it pays for has already begun. If something we built is not working as described, tell us and we will fix it rather than leave you with a card that does not do what you paid for.

You can cancel your monthly retainer at any time, from your account's billing page, with no notice period and no cancellation charge. The cancellation takes effect at the end of the month you have already paid for, so your card keeps running until then and nothing further is charged after that.

Work on your card stops, and the money goes back to the card or account you paid with. We will tell you the moment the refund has been sent.

Third-party charges passed through to you — a domain registration, for example — follow that company's own refund terms, and we will tell you which those are before you pay them.

Email hello@vidcardpro.com with the date you paid and the plan you bought. A person reads every message, and we will confirm what happens next in writing.